Shipping and Returns

  1. Shipping
  • We offer FREE SHIPPING through Australia Post, Fastway and Courier Please. All orders are dispatched within 1 business days after payment. The tracking number will be provided after the order has been shipped out. Shipping times are estimated at between 3-14 business days depending on your location within Australia
  • Returns
  • We will check the quality of every item for a possible defect before shipment to avoid Returns. Please make sure that once received, to always check the item for a possible damage during shipment or an incorrect item has been shipped out so we can assist you right away.
  • Super Paws Vitacare reserves the right to decline an exchange or refund where a fault is caused by misuse or neglect. Proof of purchase is required. You will be required to take the item to the Post Office and return back to us.